We guide people through the homebuying process and work with them throughout the life of their loan. When they’ve moved into their new homes, they sometimes have questions about payments. Here are a few tips to get the answers you are looking for. For loan information, we developed an online portal called MyAccount. Registering for MyAccount is quick and easy. Payments post the day they’re received. Delivery time depends on whether the payment is made electronically or with a paper check. Having the correct account number and payment amount will help ensure the payment is posted when received. Our Customer Service Representatives are available to help with these and other questions during our business hours, with online FAQs always available.