We asked Loan Officer Lizy Hoeffer Irvine how she puts customers first. Here’s what she had to say: “We put clients first by making ourselves accessible to answer questions on the weekends and evenings. We also anticipate needs with technology and videos on all of the steps of the process. We always go the extra mile to make sure they get the best loan products, close on time and are proactively communicated with before, during and after their transaction.”