Mortgage help programs and assistance

We recognize that, while COVID-19 has impacted all our daily lives and habits, it may have far-reaching consequences in many areas affecting your mortgage and finances. Guild is here to help.
If you find yourself in financial hardship and in need of mortgage help programs and assistance, we’re here to guide you through your available options.
First, we recommend reviewing the important information regarding COVID-19 located here: We’re actively monitoring, so we’re going to be posting updates on this page for you as we get them. Then, learn what mortgage financial hardship means, watch a helpful video and read more about Guild’s mortgage help programs below.

What are mortgage help programs and assistance?

Financial hardship is a change in circumstances after your loan was originated that causes you to fall behind or be in imminent danger of falling behind on your mortgage payments. Think of a hardship as an event or timeframe when you are no longer able to pay your monthly bills.

Examples of circumstances where mortgage assistance may be needed

  • Curtailment of income such as unemployment, reduction of work hours, illness of a borrower/co-borrower
  • Unexpected expenses such as car repairs, medical bills, house repairs or funeral expenses

Before you miss a mortgage payment, reach out to us so we can help. Let’s discuss what options may be available to you. Once you’ve learned your options, we recommend that you:

  • Communicate early and often
  • Meet all deadlines that we communicate to you
  • Stay on top of the process
  • Keep in contact with your loan counselor

Guild’s mortgage help programs to assist borrowers

Guild’s mortgage offers assistance programs to help borrowers who may need mortgage workout options. A mortgage loan workout is an alternative schedule for repaying a loan that is intended to help a borrower avoid foreclosure. Examples of mortgage workouts available and their terms vary, depending on their investor’s or insurer’s guidelines. Your mortgage hardship may be considered for the following workout types:

  • Informal repayment arrangement
  • Formal repayment arrangement
  • Forbearance/Special forbearance
  • Home Affordable Modification Program (“HAMP”)
  • Loan modification
  • Partial claim
  • Short sale
  • Deed-in-lieu
  • Deed-for-lease

Learn more about these possible mortgage hardship and workout options in the Guild Mortgage financial hardship help center.
You don’t need to go through financial hardship alone. The sooner you contact us, the more options you may have available. Please contact the Guild Loan Counseling Department on our mortgage help hotline at 1-800-365-4884 or email us at [email protected] to discuss a solution specific to you.

The above information is for educational purposes only. All information, loan programs and interest rates are subject to change without notice. All loans subject to underwriter approval. Terms and conditions apply.