Guild Mortgage Selects its Lake Oswego, Oregon, Branch as 2015 Branch of the Year
Company Executive Team Analyzed Many Factors In Selecting from Among 234 Branches and Satellite Offices Nationwide
Guild Mortgage Co., one of the fastest-growing independent mortgage banking companies in the country, has selected its branch in Lake Oswego, Oregon as the 2015 National Branch of the Year. Branch managers Patrick Welberg and Scott Starr led participation in a wide range of community activities and service levels that helped make Guild the No. 1 lender in the state in 2015.
Company executives reviewed 234 Guild branches and satellites using both quantitative and qualitative factors. The factors included customer satisfaction, volume, profitability, loan quality, audit scores, and the branch’s general spirit of teamwork, community involvement and ability to build and maintain strong relationships.
Mary Ann McGarry, president and CEO, praised the Lake Oswego team for setting a high standard for customer service and growth throughout the area. Mortgage industry veterans Welberg (NLMS ID #439845) and Starr (NMLS ID #478149) have been with Guild for more than five years and lead the branch. The two joined Guild in 2011 and have built a strong team of talent at the branch and six satellite offices throughout the state. They helped guide Guild to become the No. 1 overall lender in Oregon in 2015.
“It’s about the people that work for us,” according to Welberg. “We are blessed to work with the best people in the industry. We have the best sales managers, loan officers and operations team that I’ve ever worked with.”
“As non-producing branch managers, Patrick and I are able to dedicate our time to coaching our loan officers,” said Starr. “With a dynamic industry like ours, we have to invest heavily in training and staffing, which is part of the Guild culture. Our team constantly strives to deliver quality service to the consumer as efficiently as possible, without compromising quality. We couldn’t be more proud of our crew here in Lake Oswego.”
“The Lake Oswego team is also packed with movers and shakers in their communities,” said Bob Engelke, Guild’s Oregon state manager and regional vice president. “Over the past few years, the team has raised money for veterans foundations and the Children’s Cancer Association, supported efforts to combat human trafficking in Portland, and volunteered for Habitat for Humanity in various places around the state. This branch raises the bar at Guild.”
Lake Oswego’s main office is located at 4500 Kruse Way, Suite 250, Lake Oswego, Oregon 97035 (NMLS ID #328603), with satellite offices in Astoria, Bend, Clackamas, Dalles, Salem and Wilsonville, Oregon.
Guild offers a traditional range of residential mortgage products and funds the majority of its loans, which provides consistency and also speeds loan approvals. Its loan professionals can serve the needs of any homebuyer, from helping first-time homebuyers achieve their dreams of home ownership, often through government loan programs, to providing jumbo home loans through its relationship with Mutual of Omaha Bank. Guild also specializes in helping active duty and retired military personnel to secure VA loans, which provide 100 percent financing and flexible qualifying standards.