Our customer experience begins with us. That’s why we’re constantly developing employee-led initiatives for training, development and community involvement. For example, this year we’re providing more in-depth training and technical career path development through Guild University. We’re also launching a program on customer experience training that focuses on connecting with and truly listening to customer needs. Through this training, we empower employees to respond proactively and take ownership of customer relations. We’ve also implemented a new online volunteer engagement program where employees can explore local volunteer opportunities, share stories and learn about philanthropy-related news. Providing our employees with the right resources is the start to better customer experience.
It Starts With Us
About the Author: Guild Mortgage
Founded in 1960 when the modern U.S. mortgage industry was just forming, Guild Mortgage Company is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild’s collaborative culture and commitment to diversity and inclusion enable it to deliver a personalized experience for each customer. As of December 31, 2020, Guild had approximately 4,400 employees and more than 200 retail branches in 32 states. It has relationships with credit unions, community banks, and other financial institutions and services loans in 48 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. Its shares trade on the New York Stock Exchange under the symbol GHLD.