Our customer experience begins with us. That’s why we’re constantly developing employee-led initiatives for training, development and community involvement. For example, this year we’re providing more in-depth training and technical career path development through Guild University. We’re also launching a program on customer experience training that focuses on connecting with and truly listening to customer needs. Through this training, we empower employees to respond proactively and take ownership of customer relations. We’ve also implemented a new online volunteer engagement program where employees can explore local volunteer opportunities, share stories and learn about philanthropy-related news. Providing our employees with the right resources is the start to better customer experience.