Let’s Connect

By | January 22nd, 2018|Categories: The Guild way|Tags: , , |

At Guild Mortgage, we’re connectors. We connect funders, processors and underwriters with loan officers, loan officers with homebuyers, homebuyers with homes. We also connect with [...]

Servicing is More Than Maintenance

By | January 19th, 2018|Categories: Customer service|Tags: , , |

Our Servicing Division looks forward to building on its success in order to accommodate thousands of new customers. At Guild, we think of servicing a [...]

Our Customers Are Our Community

By | December 15th, 2017|Categories: Customer service|Tags: , , |

At Guild, our customers matter. You’re our peers, neighbors, friends, family. We’re here for you from the first contact through to the closing and later, [...]

How Does Shayla Gifford Put Customers First?

By | July 13th, 2017|Categories: Customer service|Tags: , |

We asked Senior Loan Officer Shayla Gifford how she ​puts customers first. Here's what she had to say! "Our customers are family. We concentrate on lending a [...]

Customer Commitment

By | July 10th, 2017|Categories: Customer service|Tags: |

Going on four years, we’ve actively sought customer feedback through our customer satisfaction survey. Once a customer closes a loan with us, he receives a [...]

Maintenance Matters

By | June 26th, 2017|Categories: Customer service|Tags: |

At Guild, we service most of our loans, so we serve our customers after they’ve moved in to their new homes. From renovations or refinancing to [...]

What is Servicing?

By | June 5th, 2017|Categories: Customer service|Tags: , |

After your home loan closes, you begin making payments to your mortgage servicer, who handles the daily management of your mortgage. That includes collecting and [...]

Caring for Our Customers

By | March 27th, 2017|Categories: Customer service|Tags: , , , , |

At Guild Mortgage, we believe in caring about our customers. From before the application process begins, to after closing, we provide resources for wherever you [...]

What do customers love about Guild?

By | February 28th, 2017|Categories: Customer service|Tags: |

We asked Ashley Hansen, Administrative Assistant for Customer Service, what customers love about Guild. Here’s what she had to say: “They love our attention to [...]

Answers When You Need Them

By | February 13th, 2017|Categories: Customer service|Tags: , , |

We guide people through the homebuying process and work with them throughout the life of their loan. When they’ve moved into their new homes, they [...]