Today I’d like to talk about the homeowning experience, a lifelong process. Through our website and social media, we share tips and resources on useful topics such as home improvement, winterization, fire safety or when to think about refinancing. Through our Servicing department, we offer new tools to help you with options. Last year, we opened payments to debit card transactions, created a wire alternative for large payments, added more staff to our Servicing department and created more resources for better serving our customers needs. Throughout the year, we’ll focus on using more online and mobile channels to connect with our customers.
Serving Through Servicing
About the Author: Guild Mortgage
Founded in 1960 when the modern U.S. mortgage industry was just forming, Guild Mortgage Company is a nationally recognized independent mortgage lender providing residential mortgage products and local in-house origination and servicing. Guild’s collaborative culture and commitment to diversity and inclusion enable it to deliver a personalized experience for each customer. As of December 31, 2020, Guild had approximately 4,400 employees and more than 200 retail branches in 32 states. It has relationships with credit unions, community banks, and other financial institutions and services loans in 48 states and the District of Columbia. Guild’s highly trained loan professionals are experienced in government-sponsored programs such as FHA, VA, USDA, down payment assistance programs and other specialized loan programs. Its shares trade on the New York Stock Exchange under the symbol GHLD.