President’s Club Winners 2017

By | March 14th, 2018|Categories: Customer service, Switch to Guild, The Guild way|Tags: , , , , |

Each year, we honor our top producing loan officers for their hard work and amazing contributions to the company. We recognize three categories of achievement: [...]

Circle of Honor Winners 2017

By | March 12th, 2018|Categories: Customer service, Switch to Guild, The Guild way|Tags: , , , , |

Each year, we honor our top producing loan officers for their hard work and amazing contributions to the company. We recognize three categories of achievement: [...]

Servicing is More Than Maintenance

By | January 19th, 2018|Categories: Customer service|Tags: , , |

Our Servicing Division looks forward to building on its success in order to accommodate thousands of new customers. At Guild, we think of servicing a [...]

Link Up to Close Gaps

By | December 20th, 2017|Categories: Customer service|Tags: , |

In any complex business matter, where people see issues from different perspectives, there is always potential for gaps in understanding. That’s why collaboration and communication [...]

Our Customers Are Our Community

By | December 15th, 2017|Categories: Customer service|Tags: , , |

At Guild, our customers matter. You’re our peers, neighbors, friends, family. We’re here for you from the first contact through to the closing and later, [...]

We Live to Help Homebuyers

By | August 31st, 2017|Categories: Customer service|Tags: , , |

Affordable housing is in Guild’s DNA. Since our first year in business, in 1960, our goal has always been to help homeowners into homes and [...]

How Does Shayla Gifford Put Customers First?

By | July 13th, 2017|Categories: Customer service|Tags: , |

We asked Senior Loan Officer Shayla Gifford how she ​puts customers first. Here's what she had to say! "Our customers are family. We concentrate on lending a [...]

Customer Commitment

By | July 10th, 2017|Categories: Customer service|Tags: |

Going on four years, we’ve actively sought customer feedback through our customer satisfaction survey. Once a customer closes a loan with us, he receives a [...]

Maintenance Matters

By | June 26th, 2017|Categories: Customer service|Tags: |

At Guild, we service most of our loans, so we serve our customers after they’ve moved in to their new homes. From renovations or refinancing to [...]

What is Servicing?

By | June 5th, 2017|Categories: Customer service|Tags: , |

After your home loan closes, you begin making payments to your mortgage servicer, who handles the daily management of your mortgage. That includes collecting and [...]