What is Servicing?

By | June 5th, 2017|Categories: Customer service|Tags: , |

After your home loan closes, you begin making payments to your mortgage servicer, who handles the daily management of your mortgage. That includes collecting and [...]

Achieving Goals Together

By | April 26th, 2017|Categories: Customer service|Tags: , , , , |

As we continue through the second quarter of the year, we revisit our goals and how best to achieve them. We begin with collaboration. Our [...]

Digital Options, Personal Touch

By | April 10th, 2017|Categories: Customer service|Tags: , , |

We recently announced the launching of MyMortgage, a digital mortgage portal that combines a paperless loan application with a personalized mortgage experience. MyMortgage allows customers [...]

Caring for Our Customers

By | March 27th, 2017|Categories: Customer service|Tags: , , , , |

At Guild Mortgage, we believe in caring about our customers. From before the application process begins, to after closing, we provide resources for wherever you [...]

What do customers love about Guild?

By | February 28th, 2017|Categories: Customer service|Tags: |

We asked Ashley Hansen, Administrative Assistant for Customer Service, what customers love about Guild. Here’s what she had to say: “They love our attention to [...]

Answers When You Need Them

By | February 13th, 2017|Categories: Customer service|Tags: , , |

We guide people through the homebuying process and work with them throughout the life of their loan. When they’ve moved into their new homes, they [...]

Serving Through Servicing

By | January 30th, 2017|Categories: Customer service|Tags: , , |

Today I’d like to talk about the homeowning experience, a lifelong process. Through our website and social media, we share tips and resources on useful [...]